Cord-Tie Returns and Warranty Policy
Last updated: October 2025
At Cord-Tie, we stand behind the products we make. Every Cord-Tie is built to last, but if something doesn’t meet your expectations, we’ll make it right.
30-Day Easy Returns
We want you to feel completely confident in your purchase.
- You have 30 days from the date you receive your order to return or exchange any unused Cord-Tie products.
- Returns are no-questions-asked — if it’s not what you expected, simply send it back.
- To start a return, contact us at support@cord-tie.com with your order number.
- Once we receive your return, we’ll issue a full refund (minus shipping if applicable) back to your original payment method.
Condition: Items must be in their original condition and packaging.
Return shipping: In most cases, customers are responsible for return shipping costs unless the product is defective or incorrect.
5-Year Limited Warranty
Every Cord-Tie is covered by a 5-year limited warranty against defects in materials or workmanship.
This means if your Cord-Tie breaks, fails, or stops functioning as intended due to a manufacturing issue within five years of purchase, we’ll replace it — free of charge.
What’s covered:
- Manufacturing defects
- Material failures
- Broken or defective components under normal use
What’s not covered:
- Normal wear and tear
- Misuse, modifications, or damage caused by improper use
- Cosmetic blemishes that don’t affect performance
To file a warranty claim, email support@cord-tie.com with:
Your order number or proof of purchase
A brief description of the issue
A photo of the product (if possible)
We’ll review your claim and get back to you quickly — usually within 2–3 business days.
Our Promise
We built Cord-Tie to last, and we stand by every one we ship.
If you ever have a problem, we’ll make sure you’re taken care of — no hassle, no runaround.